We're here to help

      Whatever your query, we're always on hand to help out. Choose from online support or call to talk to a Sofologist today. In order to make sure you get through to the right team, first time, please carefully read the options below.

      MySofology

      MySofology

      Track it. Book it. Pay for it.

      With MySofology you have full control of your sofa order. Get updates on your estimated delivery date, book the day your sofa will arrive in your home and pay any balances left on your account.

        Customer support

        Got a question?

        Our Help Centre might save you time - explore our Help topics and FAQs.

        Web chat

        Web chat

        If you need help, our virtual Sofologist Sofa Buddy is here to help! Click the chat icon in the bottom right of your screen and follow the prompts to have your questions answered. If you need further help, you’ll be able to speak to someone in our customer care team.

        Start a web chat

        Email us

        Email us

        To email our Customer Care team, all you need to do is click here and complete our online enquiry form.
        You can also submit images and videos to help us resolve your query faster.

         

         

        Call us

        Call us

        If you can't find the answer to your query in our online support portal, you might prefer to talk to one of our Sofologists over the phone. Our customer support team are on hand to help with any enquiries, including queries about delivery.

        Speak to a Sofologist today by calling  03444 81 81 81.


        General Enquiries:
        Monday to Friday 8am - 6pm
        Saturday 9am - 5pm
        Sunday 11am - 5pm

        Product Support:
        Monday to Friday 8am - 6pm
        Saturday 9am - 5pm
        Sunday 11am - 5pm

        Delivery Arranging:
        Monday - Sunday 9am-5pm

        Place an order

        If you would like to place an order over the phone with one of our Sofologists, please call free on:

        0800 140 40 40

        Our Sofologists are available on this number from 9am - 8pm today.
        Alternatively, click here to email us.

        Please note this team are unable to assist with after sales support (for example product support or technical issues), please see the Customer Care email and phone numbers above.